Customer Intelligence Research Calculates Results!
Senior Vice President, Research & Client Advisory
Leslie Ament is a Customer Intelligence Management thought-leader and analyst who focuses on how organizations capture, manage, analyze and apply actionable customer insight to improve customer management techniques, reduce operating expenses and to accelerate corporate growth. Her coverage areas include: CRM, Web Analytics, Business Intelligence, Media Intelligence/Search/Text Analytics, Marketing Automation and Customer Data Management/Data Quality.
A hands-on practitioner, Ament has overseen business requirements gathering and implementation of various SaaS and on-premise CRM solutions and managed customer data migration projects. Previously, Ament served on management teams and lead global marketing and market research groups at Demantra, Inc. (acquired by Oracle), Arthur D. Little Management Consulting, Harte-Hanks, Banta Corporation, International Thomson Publishing (Chapman & Hall, UK) and Carnegie Hall, Inc.
Ament is a member of the American Marketing Association, Society for Competitive Intelligence Professionals, Customer Relationship Management Association, DataShaping Certified Analytic Professional, Arthur D. Little Alumni Association, Software Industry Information Association and a Board Member of the Product Management Association.
She completed her doctorate Phi Kappa Phi at the University of Illinois, Urbana Champaign and her Master's and Bachelor's degrees at the Indiana University-Bloomington. Her passions are international travel, spicy food, classical music, jazz, and Chicago-style rhythm & blues.
Senior Vice President Zvi Ruder's role encompasses operations, content licensing, partnerships and consulting for Hypatia. His areas of expertise include: information services, digital media, acquisitions and licensing for all types of journal, book, reference and research products for leading Scientific, Technical & Medical [STM] publishers as well for the Life Science and Biotech industries.
He attended both the Massachusetts Institute of Technology and Ben-Gurion University, Israel and holds a Ph.D. and M.Sc. in engineering. In his spare time, Zvi enjoys fine wine, science fiction and travel. A member of the American Vexillogical Society, he is also a serious collector of books relating to political symbolism.
Senior Analyst, Enterprise Information Management Starting in 1987, Howard Baldwin has covered the impact of technology on business writing about everything from PCs and Macintoshes to games and mainframes, and the chips that run them. With extensive expertise at leading industry publications as: Electronic Business, Electronics Design Chain, ZDNet Tech, M-Business, Line56, PC Computing, Corporate Computing, UnixWorld, Open Systems Today, Macworld, CIO,and Upside, Baldwin's work as executive editor, senior editor, columnist and author has significantly influenced and educated business leaders for over two decades.
In the book publishing industry, Baldwin co-authored Teach Yourself Macintosh in 24 Hours (with Anita Epler; Hayden Books, 1999) and edited Mac OS X for Unix (by Matisse Enzer, Peachpit Press, 2002). He is also the author of Quip City (Robert D. Reed Publishers, 2004) Howard lives with his wife, a physician, and their three cats in the Silicon Valley.
Senior Analyst: Storage & Information Management Sonia Lelii has covered Information Management, Storage & Security for over 15 years--as an analyst and as an award-winning journalist. Her keen insights and bottom-line approach to assessing the business benefits of technology usage continues to influence scores of senior executives.
Lelii's previous roles include: Research Analyst, Information Management & Security, Harte-Hanks/Aberdeen Group, Analyst at The 451 Group, Senior Technology Columnist at VAR Business/CMP Media and Senior Writer/Editor at eWeek, PCWeek/Ziff Davis Media. Lelii holds a degree in Journalism from Temple University and likes to chill with her canines on weekends.
Senior Analyst: Business Intelligence & Analytics Louis Olds has significant expertise in business intelligence, analytics and enterprise software. Prior to joining Hypatia, Olds was VP at KXEN a provider of data mining tools, VP at PeopleSoft [acquired by Oracle], and Senior Analyst at First Nationwide Bank and TMAC. As an independent consultant, Olds focused on helping clients define strategic requirements, understand competitive threats and opportunities, survey the market for compatible technologies and provide guidance for solution features and architecture.
Moreover, Olds is experienced in on-demand pricing analytics solutions specific to CPG/Retail industries as well as applications for natural language search and text analytics. He holds a B.S. Chemistry from the University of Southern Mississippi.
Research Editor Mim Bonn comes to Hypatia with decades of experience in synthesizing and communicating the business value derived from use of technology products, solutions and managed service offerings. From educating end-users to influencing executive decision-makers, Bonn's aptitude for transforming complex subject matter into clear business value is second to none. Areas of expertise include: technology, healthcare, and solutions for end-user productivity.
An alumna of Digital Equipment Corporation, Mim holds a BA in Philosophy and English from Clark University. In her spare time, Mim enjoys painting, zydeco and road trips.
Emma Leeming joins Hypatia with 10 years of experience in Scientific, Technical & Medical [STM] publishing, including acquisitions and licensing for journal, book, reference and research products. She has held positions at Current Science, Academic Press [acquired by Elsevier], Kluwer Academic Publishers, and Springer Science and Business.
Emma holds a PhD in Biochemistry, from the University of Cambridge, U.K., and a BSc Honours in Chemistry. Emma spends as much time as possible exploring the outdoors of the Pacific Northwest with her husband and children. She also volunteers as a member of the Board of Directors for the French Immersion School of Washington.
Senior Director Corporate Accounts & Hypatia G2M Enterprise Licensing
Menahem Dolinsky, a competitive intelligence and information retrieval expert, joins Hypatia Research Group to further expand licensing of research products and services in the EMEA region.
Previously Menaham served as the Israeli academic libraries consortium (MALMAD) manager as well as manager of the libraries system at Bar Ilan University. In addition, he served as an external adviser in the field of competitive intelligence to the Office of the Israeli Prime Minister. Earlier in his career, he held a full time faculty position in the information science department, and continues to teach courses on competitive intelligence.
Global Director, Client Account Management
Lynne Karle has worked in both scientific and language publishing, designing and implementing marketing and sales strategies for 20+ years. At internet start-up TheScientificWorld.com, Karle served as Head of Sales. With global STM publisher Academic Press (formerly Harcourt, acquired by Elsevier), Karle spearheaded and executed the market launch of the first software for brain mapping. While at Dawson Information Services, Karle held the position of Product Manager for Information Quest. Over the past decade, Karle has served a variety of clients and projects in North America.
Lynne holds a BA in Communications from the University of California, San Diego as well as a Professional Certificate in Marketing from UCSD Extension. In her spare time, Lynne, along with her family and dog, enjoy baseball and softball, as well as the gorgeous beaches of north San Diego county, hiking and camping around California, and road trips.
Hypatia Research Group http://www.HypatiaResearch.com delivers high impact market intelligence, industry benchmarking, best practice, and vendor selection research for how businesses use technology and service providers to capture, manage, analyze and apply customer intelligence to enhance performance and to accelerate growth. Coverage areas include: CRM, Business Intelligence, Customer Analytics, Marketing Automation, Database Marketing, and Customer Data Integration and Quality. Since its inception by co-founder Leslie Ament in 2001, clients have relied on Hypatia for industry insight, expertise and independent research for guidance in assessing various technology and service options. Like our namesake, Hypatia, we are committed to Calculating ResultsTM for our clients.
Hypatia of Alexandria (circa. 370-415 AD), invented several scientific devices--the astrolabe, planesphere, and hydroscope (hydrometer). These instruments were used to calculate the distance between planets, the position of visible stars at any time of the year, and the gravity of liquids respectively. Hypatia was the first woman to make substantial contributions to the development of mathematics, astronomy & philosophy.
Customer Engagement Research, Customer Intelligence Research, Research and Advisory Firms, Customer Intelligence, Business Analytics, Customer Management, CRM, Customer Interaction Management, Digital Marketing, GRC Vendors, Information Management Software, Customer Data Management, Social intelligence, Social Analytics, Customer Service and Support, Business Intelligence, Primary Market Research, Technology Return on Investment, Technology ROI, Business Value of Technology, Customer Intelligence, Leslie Ament, Market Research, CRM, Social Media, Social Analytics, Social Intelligence, Text Analytics, Predictive Analytics, Voice of Customer, Speech Analytics, Customer Analytics, Customer Data Management, Business Intelligence, Market Intelligence, Analytics, contextual analysis, Digital Marketing, Web Analytics, Decision Support, Decision Science, Big Data Analytics, Consumer Generated Media, Customer Management, Vendor Analysis, Market Research, competitive intelligence, Sales Force Automation, GRC, Information Management, Corporate Performance Management, Enterprise Feedback Management, Content Mining, Text Mining, Data Mining, Market Research, Market Insight, Consumer Insight, CPFR, Collaborative Planning Forecasting and Replenishment, Enterprise Information Management, Data Quality, Data Governance